FAQ

  1. What payment methods do you accept?
    We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Meta Pay, Google Pay, and Apple Pay. Your payment information is securely processed to ensure a safe shopping experience.

    Do you ship internationally?
    Yes! We proudly ship worldwide. Shipping costs and delivery times may vary based on your location.

    What is your shipping policy and timeframe?
    We strive to process and ship your order within 2-5 business days. Standard shipping typically takes 5-10 business days within the U.S., while international orders may take longer depending on the destination. You’ll receive an email with tracking information once your order has shipped.

    Can I track my order?
    Absolutely! After your order has shipped, you’ll receive an email with a tracking number that you can use to monitor your package’s journey.

    What is your return/exchange policy?
    We want you to love your purchase! If you’re not satisfied, you can return or exchange unworn and unwashed items within 14 days of receipt. Please visit our Returns page for more details on how to initiate a return.

    How can I contact your customer support?
    Our customer support team is here to help! You can reach us via email at support@9to5club.com or through our contact form on the website. 

    Can I request custom designs or personalized items?
    At this time, we do not offer custom designs or personalized items, but we’re always open to feedback and suggestions for future products. Stay tuned for new releases!

    Do you offer wholesale or bulk order discounts?
    Unfortunately, we do not offer wholesale or bulk order discounts. If you would like to make a bulk order, please feel free to order directly on the website and select the amount you would like. 

    How can I stay updated on new product releases or promotions?
    Join our mailing list! Sign up on our website to receive the latest news on new arrivals, special promotions, and exclusive discounts straight to your inbox.

    Are there any special care instructions for your products?
    To keep your items looking their best, we recommend following the care instructions on the label. Generally, machine wash cold, tumble dry low, and avoid bleach to maintain color and quality.

    Do you have a size guide for your clothing items?
    Yes! We have a detailed size guide available on our website. Please refer to it to find the perfect fit for your new outfit.

    Can I cancel or modify my order after it has been placed?
    Once an order has been placed, we are unable to cancel or modify it. We encourage you to double-check your order before completing the purchase. If you have any questions or concerns about your order, feel free to contact our customer support team, and we’ll be happy to assist you.